GJ Town India

CCPA hosts consultation for the protection of consumer interest   Guidelines would eliminate Confusion by Standardizing Terminology for Natural Diamond (ND) and Lab-Grown Diamonds (LGDs)! The Central Consumer Protection Authority (CCPA), organized a Stakeholder Consultation on Consumer Protection in the Diamond Sector to deliberate on the use of appropriate terminology for diamonds. The consultation, chaired by Nidhi Khare, Chief Commissioner, CCPA, brought together key industry stakeholders and experts.   The meeting addressed critical concerns regarding the lack of standardized terminology and inadequate disclosure practices in the diamond sector. These gaps have resulted in consumer confusion and misleading practices, especially concerning the differentiation between natural diamonds and lab-grown diamonds.   During the consultation the broad key aspects and prevailing Legal and Regulatory frameworks were discussed in detailed. For example, the Legal Metrol...

Year End Review 2020 of Consumer Affairs   Year End Review 2020-(Department of Consumer Affairs) Ministry of Consumer Affairs, Food & Public Distribution is being presented with the major highlights. The major & selected parts of the highlights of the Department of Consumer Affairs during the year 2020 are as follows: I. Consumer Protection:   A: The Consumer Protection Act, 2019 which has replaced the Consumer Protection Act, 1986 were notified in July, 2020.  The relevant Rules and Regulations, including the E-Commerce Rules, which specify the duties and obligations of sellers and e-commerce entities, were also notified.   B: With the notification of rules, the Central Consumer Protection Authority (CCPA) to regulate matters relating to violation of rights of consumers, unfair trade practices and false or misleading advertisements and to promote, protect and enforce the rights of consumers as a class has become functional.   C:  In pursuance of ...

California Consumer Privacy Act to take effect in January 2020 The National Retail Federation (NRF) and the California Retailers Association (CRA) asked state officials to preserve popular customer loyalty programs, protect businesses from potentially ruinous financial penalties and address other provisions of a new privacy law set to take effect next year that could interfere with consumers’ expectations for customer service. “Data drives retail and the customer experience,” NRF Senior Vice President for Government Affairs David French said. “Retailers are firmly on the side of consumers and collectively spend billions of dollars each year to enact policies and build systems to protect personal information. But we believe the California law will have far-reaching effects that will interfere with retailers’ ability to offer the customer service Californians demand.” “Retailers know that establishing long-term relationships with their customers requires more than jus...