Operationalisation of DGFT COVID-19 Helpdesk

To monitor the status of exports and imports, and difficulties 

Department of Commerce, Government of India and Directorate General of Foreign Trade (DGFT) have undertaken to monitor the status of exports and imports, and difficulties being faced by trade stakeholders in view of the surge of COVID-19 cases. DGFT has accordingly operationalised a ‘COVID-19 Helpdesk' to support and seek suitable resolutions to issues arising in respect of International Trade.

This 'COVID-19 Helpdesk' would look into issues relating to Department of Commerce/DGFT, Import and Export Licensing Issues, Customs clearance delays and complexities arising thereon, Import/Export documentation issues, Banking matters etc. 

Helpdesk would also collect and collate trade related issues concerning other Ministries/Departments/Agencies of Central Government and State Governments and will co-ordinate to seek their support and provide possible resolution(s).  

All stakeholders, particularly the Exporters and Importers, may submit information on the DGFT website and submit information relating to their issues on which support is required using the following steps. 

Navigate to the DGFT Website (https://dgft.gov.in ) 1:  →Services →DGFT →Helpdesk Service, 2: ‘Create New Request’ and select the Category as ‘Covid-19’, 3: Select the suitable sub-category, enter the other relevant details and submit. 

Alternatively, One can send their issues to email id: dgftedi@nic.in with the subject header: Covid-19 Helpdesk or call at Toll Free No 1800-111-550. The status of resolutions and feedback may be tracked using the Status tracker under the DGFT Helpdesk Services. Email and SMS would also be sent as and when the statuses of these tickets are updated.